Reporting into the Commercial team, we are looking for an Associate Call Room Supervisor to support the delivery of UK-based telephone fundraising campaigns throughout 2026 and beyond. This contracted, flexible role is ideal for individuals with experience in telephone fundraising - whether as a caller, supervisor, or campaign lead - who are interested in combining call room supervision with occasional campaign delivery responsibilities.
About Hubbub
We exist to power the good causes of the future. Because only they can ensure we all live our lives to the fullest, and humanity has a future we can all be proud of. We achieve this by creating communities around those causes, centred on all forms of giving.
Our core business is to provide awesome fundraising and engagement technology for the education and charity sectors.
We are a fully remote team working locally and globally, with individuals, movements and nonprofits, to build the technology, deliver the programmes and create and grow the communities and the impact those communities have. Our people are giving of their time, energy and attention, we take our ability to have fun seriously, and we have an awful lot of grit. We all care deeply about our shared mission; we expect you to, as well.
Our Values
- Play Nice
- Be Generous
- Have Grit
About this role
As an Associate Call Room Supervisor, you will ensure the smooth running of remote and in-person calling environments, motivating callers, monitoring performance, and supporting accurate data management during live sessions. For suitable candidates, additional project-based work may include elements of appeal planning, campaign delivery and end-to-end support for clients.
This is a flexible role which, aside from providing in-person support at customer sites when required, is otherwise fully remote.
What You’ll Do (Core Responsibilities)
- Supervise remote and in-person call rooms (travel/accommodation provided)
- Support, motivate, and guide callers throughout calling sessions
- Monitor performance and quality in real time
- Work with live data and reporting tools to ensure accuracy
- Provide daily updates and support campaign leads with troubleshooting
Optional/additional responsibilities depending on candidate
- Support customers in planning their telephone appeals
- Assist with data selection, segmentation and database preparation
- Help recruit, train and supervise calling teams of up to 40 callers
- Contribute to analysis and post-campaign reporting
- Provide practical, informed advice throughout the appeal lifecycle
Working environment
We are a remote first team, mostly based in the UK. This role will have elements in typical business working hours but evening and weekend work is required due to the nature of the role. We are open to flexible working arrangements.
We are a curious bunch and want to continue learning. We want you to develop in your role and support you to increase your abilities and impact.
You are
- A strong verbal and written communicator. Able to forge strong bonds with people and interact with empathy.
- A person with an organised and methodical approach to your work, with an attention to detail who wants to deliver high-quality services and keep the team at ease.
- A problem solver who can collaborate with the rest of the team to help make an idea better
- Someone who can work effectively with little supervision and with a high degree of self-motivation.
- Firm but gentle, successfully identifying the sweet spot between team engagement and doing what is right for the business.
Experience/Skills
- Suitable for former callers or supervisors with telephone fundraising experience
- You must be able to demonstrate the ability to manage small projects to their completion against agreed deadlines/milestones.
- Have a human-centred approach, understanding different styles and how to get the best from the people you interact with.
- Strongly IT literate
- Excellent verbal and written communication skills in English.
- Highly personable, able to build positive relationships quickly.
Additional Details
- £30.00 - £40.00 per hour
- Evening and weekend work required
- Short-term on-site placements (1-3 weeks) may be required across the UK (travel and accommodation provided)
- This is a contracted role with a flexible, ad-hoc work pattern
- Training provided
- Immediate start available
Hubbub is an equal opportunities employer and we are keen to speak with you even if you feel you don’t have the ‘right’ professional experience but are fully capable of doing the role. We think all life experience is valuable and useful for this role. Hitting the ground running is useful, but you will get supportive on-the-job training to support your success
To apply
Please send your CV and a cover letter to jobs@hubbub.net with the subject line: I am your new Associate Call Room Supervisor.
Please write a little bit about yourself that can’t be found on your CV, including the following:
- What encouraged you to apply;
- Why Hubbub;
- In no more than 300 words, describe a personal or professional time you supported a team or individual to improve performance, and the positive impact this had.
The closing date is midnight (BST) on Friday 30th January 2026. We will review all applications and contact you by email by Friday 6th February 2026 if we have progressed your application to interview. Interviews will be held across the first 2 weeks of February. If you have not heard back by this date, please feel free to contact us as we are always happy to provide feedback when asked.
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